urgent refund

Accounting & Taxes

Topic summary

A user reopened a previously expired Shopify store and was charged £25 for reactivation plus an additional £25 (apparently from a prior billing attempt), totaling £50.

Current situation:

  • The user decided not to continue with the store after reactivation
  • The store was not fully utilized before closure

Requested actions:

  • Review of the two charges and potential refund
  • Confirmation that the account is closed
  • Assurance that no future charges will occur

The request remains unanswered with no resolution yet provided by Shopify Support.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Subject: Billing Assistance Request

Dear Shopify Support,

I recently reopened a store that had previously expired. I was charged £25 for reactivation and then another £25, which appears related to a prior billing attempt.

After reconsidering, I have chosen not to continue with the store. I would appreciate it if you could review these charges and confirm whether a refund is possible, as the store is no longer active and was not fully used.

Please also confirm that the account has been closed and that no further charges will occur.

Thank you for your time and assistance.

Kind regards,
Ravey Days