URGENT: Still No Payout for 83 Orders from April 24 — Business at Risk

Payments + Shipping & Fulfilment
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Topic summary

A merchant received 83 orders within one hour on April 24—an unusually high volume that triggered concerns. Nearly a month later, the payout for these orders remains withheld by Shopify, forcing the merchant to pause fulfillment to avoid financial losses.

Current situation:

  • Payout still not released
  • Orders remain on hold
  • Store performance metrics declining
  • Customer trust eroding due to unfulfilled orders

Merchant’s position:
The seller believes this is a Shopify system glitch rather than legitimate fraud, and has submitted multiple support tickets (57121008, 57425991) without resolution.

Community response:
Another user questions whether Shopify’s payment reliability is declining, noting the recurring visibility of similar issues.

The discussion remains unresolved with no official response or timeline provided for releasing the funds or clarifying the hold reason.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

Hi Shopify Team and Community,

I’m facing a very serious issue that has still not been resolved and it’s now been almost a month.

On April 24, I received 83 orders within just 1 hour, which is highly unusual and not realistically possible. As soon as I received the orders my team started working on them. But when the payout did not arrive, we had to pause fulfillment to avoid further financial loss.

As of today:

  • I have not received the payout for these 83 orders

  • Orders are still on hold

  • My store’s performance is dropping

  • Customers are panicking and losing trust

  • This appears to be a Shopify system glitch

Despite multiple support tickets and follow-ups the issue is still not resolved and my business is being severely affected.

I request the Shopify team to please take this issue seriously, release my pending payout, and help restore my store’s functionality and reputation.

Ticket Numbers:

  • 57121008

  • 57425991

Thank you,

1 Like
2

Every day I open the community. I see this post so why is Shopify still holding the payment and is it becoming unreliable?