1 Month Later — Still No Payout or Proper Response from Shopify

Payments + Shipping & Fulfilment
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Topic summary

A merchant received 83 orders within one hour on April 24—an unusual spike that triggered a payment hold. Nearly one month later (as of May 21), the payout remains unreleased and some orders cannot be fulfilled without funds.

Key impacts:

  • Store reputation damaged
  • Customers complaining and panicking
  • Business operations disrupted

Support response: Only generic replies received across two support tickets (57121008, 57425991) with no resolution or clear timeline.

The merchant is requesting urgent escalation and release of the pending payment, citing significant business and customer service consequences from the prolonged hold.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
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Hi Shopify Support and Community,

It’s now May 21, and I still have not received any resolution or clear response regarding my payout issue.

On April 24, I received 83 orders within 1 hour which was highly unusual. Since then:

  • No payout has been released for those 83 orders

  • Some orders are still on hold because I can’t fulfill without payment

  • My store’s reputation has been badly affected

  • Customers are panicking and some have already started complaining

  • It’s been a full month, and I’ve only received generic responses with no final update

This is extremely stressful and disappointing. I urge the Shopify team to please look into this immediately treat it as a priority and release the pending payment.

Ticket Numbers:

  • 57121008

  • 57425991

Please help me resolve this. My business is suffering.

Thank you,