Urgent: 83 Orders Placed on April 24 Still No Payout Received After Almost a Month

Payments + Shipping & Fulfilment
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Topic summary

A merchant received 83 orders totaling $11,461.82 within one hour on April 24, but has not received the corresponding payout nearly a month later.

Current Status:

  • 62 orders remain on hold
  • Fulfillment was paused after noticing the missing payout to avoid financial risk
  • Multiple support contacts have resulted only in promises of review with no resolution

Business Impact:

  • Store reputation declining
  • Customers concerned about unfulfilled orders
  • Trust in the business being damaged

Merchant’s Concern:
The sudden spike in orders (83 in 1 hour) appears abnormal for their typical traffic, leading them to suspect either a system glitch or miscalculation on Shopify’s end.

The merchant is requesting urgent intervention from Shopify to resolve the payout issue, as the situation is creating significant operational stress and uncertainty.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
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Hi Shopify Community,

I’m reaching out because my business is being seriously affected and I haven’t received any resolution from Shopify support despite multiple follow-ups.

  1. Issue Date: April 24
  2. Orders Received: 83 orders within 1 hour
  3. Total Payout Missing: $11,461.82
  4. Pending Since: Almost 1 month

This situation is unusual receiving 83 orders in just 1 hour is not normal traffic for my store. Right after the orders came in we began fulfillment. But when we noticed no payout had been received we paused fulfillment to avoid further risk. As of now, 62 orders are still on hold.

I’ve contacted Shopify support several times and received promises that the case is under review but it’s been nearly a month and there’s no resolution.

  • My store reputation is dropping
  • Customers are panicking due to unfulfilled orders
  • Trust in my business is being damaged

This seems like a system glitch or miscalculation.

Please Shopify team I request urgent and serious action on this issue. I cannot continue operating my store under this kind of stress and uncertainty.

Thank you,