I am writing to express my concern regarding the unexpected termination of my Shopify account (store: 85a626-b5.myshopify.com) shortly after I completed my payment.
I completed my payment yesterday, and to my surprise, I received a notification that my account has been terminated. This has left me unable to access my store.
I kindly request clarification on the reasons for this termination and any steps I can take to resolve this issue promptly. I would greatly appreciate your assistance in restoring my account as soon as possible.
Thank you for your attention to this matter. I look forward to your prompt response.
Thanks for reaching out and bringing this to our attention.
If you’ve received an email about your Shopify Payments account, then we’d recommend replying directly to that email so our Payments team can further assist you. However, if you require further assistance, then we’d be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then don’t hesitate to let us know.