Using Printful - Want to add live shipping rates from Shopify plan

Payments + Shipping & Fulfilment

Topic summary

A Canadian POD store owner on the Shopify plan wants to enable Printful’s live shipping rates (carrier-calculated shipping) but is confused about plan requirements and pricing.

Key clarifications provided:

  • Carrier-calculated shipping requires either:
    • Advanced Shopify or Shopify Plus plan
    • Shopify plan with $20/month add-on
    • Shopify plan with annual billing (includes feature free)

Next steps:

  • Contact Shopify Support directly to enable the feature
  • Support team will authenticate the account and activate carrier-calculated shipping
  • Access support through Help Center chat box

Status: Unresolved - awaiting store owner’s decision on which billing option to pursue and subsequent contact with Shopify Support.

Note: The conversation text appears partially reversed/garbled but the core information about plan requirements and activation process is clear.

Summarized with AI on November 14. AI used: claude-sonnet-4-5-20250929.
1

I have a POD store based in Canada. I have the Shopify plan (one up from basic). I keep seeing posts about Advanced and PRo plans which aren’t options available to me. I’m assuming plans are called different things in different countries. I want to use Printful’s live shipping rates feature. I need clarification as I’ve read I can either add ccs, which would allow Printful live rates, for $20/month or it would be free if I made my plan annually. I am correct? If so, How do I go about setting this up? If not, what are my options?

Thank you

2

Hi @Lacroix ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with activating carrier-calculated shipping rates into the shop, to ensure this gets resolved.

In order to enable carrier-calculated shipping within your shop, you must be the Advanced Shopify or Shopify Plus plan. Alternatively, it can be added to the Shopify plan as an additional monthly fee, or by switching over to annual billing as you’ve mentioned.

Depending on what route you’d like to take, you will need to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any account specific information through the Community. They will be able to enable that feature on your behalf, once you’ve made a decision.

The connect with us, you can:

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

To learn more about this, you can check out our Activating Third-Party Carrier-Calculated Shipping document as it touches on this further.

Please let me know if you have any other questions or concerns.