Hi, how are you? I bought a few things using shop pay with shopify merchants but they have not shipped out my items and its been 2 weeks already. I tried messaging them but radio silence from them. So how do I get a refund? Or do I have to have the bank dispute it?
Hey, @tokyomotekoa ! I’m sorry to hear about your shopping experience. Since we don’t operate like a marketplace, we are unable to investigate the order and assist with a refund. Contacting your bank will be the best course of action if the store is unresponsive.