Refund

Shopify Discussion
1

I requested a refund from a shop and didn’t hear from them since. They’re also not responding to my email and other messages.

2

Hi @Junrau

This is Richard at PageFly - Shopify Advanced Page Builder app.

That’s frustrating! Since Shopify itself doesn’t handle individual store refunds, here’s what you can do:

1. Check Your Refund Timeline:

  • Review your order confirmation email: See if it mentions a typical response time for refunds.
  • Look for a refund policy on the shop’s website: Many stores outline their refund timeframe and process.

2. Try Reaching Out Again:

  • Reply to your original refund request email: Clearly state you haven’t heard back and reiterate your request for a refund.
  • Use the store’s contact form: Many stores have a contact form specifically for refund inquiries.
  • Check their social media: Sometimes stores can be responsive through social media messages

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

3

I tried again but no response.

4

Is there another way of contacting them? I really need the money.

5

Hi, @Junrau !

If the seller you purchased from is unresponsive, I recommend reporting the issue to your bank or payment provider. They can investigate the order on your behalf and dispute the charge if necessary. You can find more details on this FAQ page!

Please let me know if you have any other questions.

6

Sadly I can’t get the money back through the bank so I hoped there were other ways.

7

Hi @Junrau .

The store issuing you a refund or if your bank determines your purchase was not complete are the only ways to receive a refund. When you contact your bank you will want to ask them to open a fraudulent purchase investigation. I would suggest trying again and letting them know exactly what the reason is for the refund request. Sometimes you have to advocate for yourself and why the purchase was not as it was advertised.