Hello I’m having trouble with getting my Shopify store onto my TikTok account. I keep submitting request but they keep turning it down. All the documents needed are good. I meet all the requirements. Less than 5MB, clear and good quality, not black and white. My account is over 5000 followers. If anyone would be able to share any advice or help me get on the phone with someone who can help, it would be greatly appreciated
Topic summary
Problem: A merchant cannot get their Shopify store approved/connected to TikTok; repeated submission requests are being rejected without a stated reason.
Details provided:
- All required documents have been submitted and meet stated criteria: under 5 MB, clear, good quality, and in color (not black-and-white).
- TikTok account has over 5,000 followers.
Request: Looking for practical advice, troubleshooting tips, or help reaching a support representative who can assist with verification/approval.
Status: Unresolved. The post is an open call for guidance and escalation options; no outcomes or official responses are noted.