Hi, I’m a brand new user and I have set up some Products and Linked to tiktok however my Products are not syncing with the TikTok seller centre. Is there some trick to get them to sync. I’ve tested with various dropship sites and they all sync into shopify but nothing will sync with TikTok?
I’ve seen how to create paid marketing campaigns with video’s but im not there yet and would just like some static products in the shop
Can anyone offer any advice on what I might be doing wrong.
Hey @SuperAngryFish ,
Thank you for reaching out to the Community! I’m happy to provide some guidance with setting up TikTok, to get this resolved. For detailed guidance on operating your TikTok Shop, refer to the TikTok Shop Academy resources for your region:
Thanks, for replying I contacted them first and they suggested I just add the products manually. Which is not what I want
Something has changed now my items are now “approved for Marketing” but not “approved for shop” I have asked them what this means
I am having the same issue, did you resolve this ?
No, they keep telling me to contact shopify and as you see shopify tell me to contact tiktok so now stuck.
I even went as far as paying someone on Fiverr to help with the setup and has confirmed its set up right and should be working but cant help any further.
I’m now getting a message telling me I’m not Eligible, the eligibility criteria is you have a TikTok shop which was the first thing I sent up linked. Everything green I’ve met all milestones and can add products directly etc but they are not syncing from Shopify no matter what I do.
I am facing the exact same issue as you; it is so frustrating. 
I am also facing this exact same issue. Bounced back and forward between Shopify support and TikTok support. It is absolutely infuriating. TikTok support told me that they are unable to tell me why it says “not eligible” because “this is what the system says” and they do not know how the system works (???). At this point I am considering moving to a different e-commerce platform out of necessity. It would be good to get some actual help with this @Blair
Hi @stegonomic ,
Thank you for reaching out. I can completely understand how this may not be ideal.
To share some additional insight, third-party apps such as TikTok are directly supported by the app developer. Due to this, we would not be able to access the app to investigate why products are not syncing as expected. As I can completely understand the impact of this, I would encourage you to follow back up with TikTok Support to have them complete additional digging.
If you have any other concerns, please feel free to let me know.
Did you resolve this @delc90 ? What about you @HelenSong ? Are we stuck @SuperAngryFish ?
This integration between two systems is not working, and each side is pointing fingers at the other side…
Love how it says resolved but i bet it isnt!
anyone found out how to solve this issue in late 2022?
my products was on my showcase and i could add them to images as a tag product. But i wanted them to be also found via tiktok shop. So after many hours trying to add my products unsuccessfully i tried to dissconnect and reconnect the shopfify link and now no products show. I have numerous tickets open with tiktok and they are useless. Just get scripted replies all the time and not am actual person. Everything of mine is linked. Ad manager. Buisness center. Seller shop. Catalog manager. Even have brand approved and tiktok shop approved. And still not showing!!
my products ahow approved on the shopify app and in catalog. So they should show in tiktok showcase and be able to add to the shop if wanting to reach more customers.
Has anyone solved this issue? Or having the same issue
Still in the same boat as you brother, absolutely no help and no hope. Tiktok send me to Shopify, Shopify send me to Tiktok; and none of them know what is going on.
It is very very sad and frustrating…
Same buddy or i get “ i have passed it on to the relevant team and we will get back to you. They never do. Il add an image of all the cases i have tried. Its a piss take as being a small business and tiktok being ever so popular now you would think Shopify would have all this sorted and make access easier for us to link our products. We pay monthly to save having to do all the e-commerce ourselfs.
Instagram was a pain also and linking it all through facebook but this is on another level. Shopify need to update the app to work alongside tiktok shop.
i can create a product manually and it shows on my tiktok products but i REFUSE to have to do this for every product.
let me know if you get yours sorted
thanks
Love how it says SOLVED? When not one person has the issue fixed. Approved products should show in showcase and approved for shop then also TikTok shop to allow other members to find your products
i even unlinked Tiktok shop and it still never worked. Tiktok have updated there app as shop has become so popular but shopify integrating needs sorting. And TikTok customer service are useless!!
Sorry guys, I never got it working. I invested a considerable about time and money in this and it just wouldn’t work. So I was forced to give up and move on.
It never got past tiktok blaming shopify and shopify blaming tiktok and nobody would take responsibility and actually look at my problem.
All very frustrating and disappointing
You guys get this TikTok shop email today with this section in? May be worth having a look as it says shopify. I am going to get my boys to bed and have a look and will update.
This looks interesting - do you have any general link for this or is the link specific to you?
I have this in my seller centre, but its been like this for a long time, no mention of Shopify, and clicking on any of them just take you to general web pages with some info, not any real integration
Has anyone found a solution to this? Its crazy that Shopify hasnt integrated with TikTok Seller center yet but Woocommerce has!
Anyone got this sorted? I have everything linked up and all products show in Showcase but not shop. When I try to do a Live it lets me add the products but then says that they are unavailable, even though next to it it says that they are in stock! It makes me wonder if this is something else such as not having the shop setupcorrect, bank account or enough followers?
I tried everything
deleted everything. Re set everything up.
all my products show approved. And still no luck.
when i first set it up it did work on tiltok business profile.and i coulld tag my products in tiktok posts. But then when i wanted to add my products to showcase and shop so anyone on tiktok could find and see my products and share them. Thats where it all went wrong and stopped working. so if you dont have shop. Just seller center and tiktok business it may work for you. I have opened around 40 tickets with tiktok support and there terrible. Just scripted reply’s all the time.
or they say its not available yet and is coming soon.
shopify need to sort it with tiktok so it integrates properly. You can add the products one by one onto your seller center so they show on your showcase but im not copying and pasting all my products again when i pay for a service that should have these things sorted
