Verify EIN

Shopify Discussion
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Topic summary

Multiple merchants are experiencing issues verifying their EINs (Employer Identification Numbers) with Shopify, despite having valid, long-standing EINs.

Core Problem:

  • Users receive errors claiming they’ve submitted verification “too many times” even when they haven’t submitted anything
  • No method provided to upload required 147C verification letters
  • Support only provides automated responses promising emails “soon” without resolution

Impact:

  • Shopify is holding merchant payments during this verification process
  • One user reports over $1,000 in funds being withheld
  • Issues have persisted since at least mid-December for some merchants

Status:

  • No resolution has been reached
  • Users are locked out from making account updates
  • One suggestion emerged: contacting Shopify via Twitter may yield better response times
  • Merchants express frustration with lack of direct customer service contact options
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I’ve been trying to get my EIN (that I’ve had since 2012) verified.

All the support bots do is parrot that I’ll get an email “soon”.

From what I understand, they will hold payments, despite this being 100% a Shopify error.

It’s not that I don’t want to upload my 147C letter, it’s that they won’t provide any method for me to do so. I get an error that I’ve submitted too many times, when I haven’t submitted anything. They say they are reviewing, but I haven’t sent anything to review.

Any ideas?

2 Likes
2

Same boat, been on hold since December 13th- same things being said to me, this may actually be the worst customer service I have ever seen. They are actually hurting merchant accounts with these delays.

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3

They apparently are more responsive on Twitter.

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4

I have the same problem. Have you solved this problem?

5

I am having the exact same problem - it is SHOCKING how bad their customer service is to paying customers. They are holding over $1,000 of my funds hostage over this EIN problem that they created. No amount of double checking or verifying information worked for me, and now I’m locked out from making updates, with no one to call, and I think I will try twitter. Something has to get through to them.