I haven’t used shopify in months but you guys keep overdrafting my account and I just want to cancel my accounts. That I have no access to anymore because I’m not making any money from the store and can’t afford to keep it up anymore. My emails are thockema@naughtyninja007.com and hockema14@gmail.com please delete any accounts associated with these emails.
Topic summary
A user is experiencing ongoing charges from Shopify despite not using their store for months, resulting in overdrafts. They’ve lost access to their account(s) and cannot afford to continue paying.
Key Issues:
- Multiple unauthorized charges causing bank overdrafts
- No access to account(s) to cancel directly
- Requesting deletion of all accounts associated with two email addresses
Suggested Solution:
- Contact Shopify Support directly for account access issues
- If login is possible: Navigate to Settings > Plan > Deactivate store to cancel
Status: Unresolved - awaiting official Shopify Support intervention to stop charges and delete accounts.
You can contact Shopify Support . And if you can log in, deactivate stores under Settings > Plan > Deactivate store.