We’re seeing quite some abandon checkout. How do we find out the reasons?
Any ways to go about this without using an app or paid service to begin with?
Hey @Wingspan_1
I would look at any data you have on the checkout forms. Try and identify fields with a high number of error counts or long completion times. This could be an indicator of potential drop-of.
Not sure if you are tracking any client or server side error, but I would look at any reports you have on errors on the checkout form and see if you can spot any patterns. Doing so for example helped us Identify that there was a big issue with our recaptcha and credit card fields.
What kind of reports do you have access to?
Hi @Wingspan_1
We offer a dedicated abandoned cart and checkout recovery app for free.
They use email and web push to send messages and notifications to users and are very effective.
You can also try it for 14 days without worrying about paying up front.
You can here:
https://apps.shopify.com/pushup-notification-marketing