I have this question because for the past 3 days now I have had 17-20 people each day reach my checkout but not purchase the product. I am still awaiting my first sale, and to see that 17-20 people have gone through the work of putting in their shipping details but have not purchased the products makes me very confused… is this a regular thing? is this possibly just facebook bots clicking on my ad to rack up my price for that particular ad. Each of these 3 days could have possible been $500-$700 profit if they just clicked finish payment. Or is there anything that I need to do better on the site in terms to the checkout page? I have a lot of my ads to show in international countries such as India, I have almost every possible country currency converter so they know exactly how much they are paying. Thanks in advice for any tips!! https://naturalistdesigns.ca/
Hi @Spencer14
First, you should investigate why your customers abandon their carts.
The most common reasons include:
- Being forced to create an account
- Struggling with complex checkout processes
- Unexpected delivery costs
- Concerns over security
You can get more details here.
Second, you can send emails to recover those carts, offering a discount to encourage customers to complete their carts.
You can consider using an email app like AVADA Email Marketing which can help you send email/SMS/WhatsApp/push notifications to engage and convert customers.
If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!