I can’t link my card. I have a US bank account and I’ve used this card multiple times before on shopify and never had a problem before. I contacted my bank and they told there aren’t any issues with the card. I entered all my info correctly and I double checked with my bank about my billing address.
Please help me solve this problem.
Hi, @ZA657 .
Thank you for reaching out! I’m sorry you are having difficulties paying your Shopify bill.
You can pay your Shopify bill using a valid credit card, a debit card co-branded with Mastercard, Visa or American Express, Shopify Balance, or PayPal. A bank account will not work to pay your Shopify bill.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
I am trying to pay using my debit card (Visa) but it will not link. I have used this same card on multiple stores before
Hi, @ZA657 .
Thank you for that information.
Have you tried it on a different device? Your browser history may be picking up an old connection causing the transaction to be continuously declined. I recommend a new device or a different browser to see if the transaction goes through.
Let me know if this works for you!
Talk soon,
Hello,
Yes I have and unfortunately that didn’t work
Hi, @ZA657 .
Thank you for trying, and thank you for your patience with this.
It would be best for you to contact our live Support Team, as they will be able to look further into this for you and hopefully find out why this payment type is not working.
Again, thank you so much for your patience!
Live support were not able to solve this problem for me. I also called my bank again and they told me my card is working normally and doesn’t have any problems.
Hi, @ZA657 .
Thank you for reaching out to our Support Team. I’m sorry you weren’t able to get a resolution with them.
It is difficult for me to help further as I do not have access to your store-specific information through the Community forum. My best recommendation would be to try a different credit card as it seems our system will not accept the payment type you are using.
Please let me know if you have any further questions!
