We Could Not Verify Your Credit Card. Transaction Declined

Payments + Shipping & Fulfilment
1

I have a problem refusing a credit card when linked with shopify to pay the dues, knowing that the same card was accepted in another store for me. Is there any solution to this problem?

( We could not verify your credit card. Transaction declined.)

Thank you again.

2

Hi,** @juicecupco **!

To confirm, are you attempting to pay for your Shopify’s subscription fees with your credit card, but are seeing the error message you stated?

If this is the case, are you able to check that your card meets the following requirements:

  • Must be a debit card or a post paid credit card (pre-paid credit cards are not supported, but may work)
  • Must be cobranded with Visa, Mastercard, or Amex
  • Must be capable of accepting international charges in USD
  • Must be capable of making online purchases
  • Must be capable of accepting recurring billing
  • Must have appropriate funds available
  • Must enter billing address and details the same as what their bank has on file
  • Must not have a restriction on how much the bank will allow to be processed at once

Please also note that credit cards are usually pre-enabled for international transactions in USD, but debit card and hybrid debit/credit cards usually need to have this feature enabled by your provider. If you aren’t based in the US or aren’t sure if your card accepts recurring international payments in USD, you can reach out to your card issuer to clarify and confirm.

Have you previously and successfully paid for a Shopify subscription fee using your current credit card on file?

1 Like
3

I currently have the same issue but my debit card meets all those requirements. I already used it with another store and it worked just fine but now it’s declining.

4 Likes
4

Hi @Nouriasoum .

If you’re using a valid payment card but are still having issues paying your bills, you can reach out to your card provider so that they can take a closer look at your card from their end.

If the issue still persists even after your card provider has checked the card on their end, then you can reach out to our live support team so that we can continue to support you with this matter.

To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with the heading ‘Contact support’, and you can scroll to the bottom of that page to select your preferred contact method with our team.

I’ll leave our help guide here, regarding billing and accepted payment methods, for more information.

5

I have the same issue. Were you able to solve it?

6

I contacted support and they were not able to help me, is this a bug from shopify’s side? It seems a lot of people have the same issue. I already contacted my bank and my card is working fine. I’ve also used this same card before on shopify so I am not sure why it’s not working.

2 Likes
7

I have the same issue just now. I called my bank and security department. Everything is working and I purchased stuff on other websites. But Shopify declines my card. Did you solve your problem already?

1 Like
8

In addition to Kimi’s suggestions above I found that waiting a period of time and then trying again worked for me (making sure you have verified all the information above first).

It may be that if you try too many times or you accidentally entered something wrong the first time, Shopify or the credit card provider flags the card and prevents the transaction.

9

For me it keeps on saying

There is 1 error

Your card was rejected while verifying. Double check the information you entered and try again or try adding another card.

3 Likes
10

I have one problem.my credit card not acceptable to this platform please guide me how to connect.