Website not loading??

Shopify Discussion
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Topic summary

A Shopify store (mirrostudios.com) is experiencing intermittent loading issues across multiple devices and users. The site loads inconsistently rather than being completely down.

Suggested troubleshooting steps:

  • Clear browser cache/cookies and test in incognito mode or alternative browsers
  • Check for DNS propagation delays if domain settings were recently changed (can take up to 48 hours)
  • Verify A Record and CNAME settings in Shopify’s domain configuration
  • Test with a default theme (like Dawn) to rule out theme/app conflicts
  • Run Google PageSpeed Insights to identify performance bottlenecks

Additional diagnostics:

  • Switch between Wi-Fi and mobile data to isolate network-specific issues
  • Disable browser extensions (ad blockers, VPNs) that may interfere
  • Flush DNS cache on affected devices
  • Monitor Shopify Status page for platform-wide outages
  • Contact hosting provider or domain registrar if issues persist

The problem remains unresolved and appears to be either DNS-related, a theme/app conflict, or performance-based rather than a complete outage.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

For some reason our store is not loading on multiple devices?? My store is mirrostudios.com can someone please help?? It loads sometimes but its not working for me and my friend’s phones and computers.

2

Hi @MirroStudios

First, let’s try some quick fixes: clear your browser cache and cookies on all devices, and test it in an incognito window or a different browser to rule out local glitches.

Since it’s spotty across multiple devices, it could be a DNS propagation hiccup if you’ve recently updated your domain settings—give it up to 48 hours to settle, or double-check your A Record and CNAME in Shopify’s domain settings.

If it loads sometimes, it might be a theme or app conflict, try reverting to a default theme like Dawn temporarily to test. Pop your store URL into Google’s PageSpeed Insights too; slow load times can mimic “not loading” issues.

Hope this helps :slightly_smiling_face:

1 Like
3

Hi, @MirroStudios
You try the following ways to find out the problem, hope these can help.

  1. Test Different Networks & Disable Extensions
    First, switch between Wi-Fi and mobile data to see if the issue is with your internet provider.
    Second, Open your browser in Incognito Mode and disable extensions (like ad blockers or VPNs) that might be causing problems.

  2. Check Hosting, Domain & DNS
    If you’re on Shopify, check Shopify Status for outages. Then you can run ipconfig /flushdns on Windows or sudo dscacheutil -flushcache on Mac to refresh DNS settings.

If all else fails, contact your hosting provider or domain registrar to check for issues.