Our website will not load or open at all.
We have a team spiritwear sale going on and need the website up ASAP.
Hi,
This is Richard at PageFly - Shopify Advanced Page Builder app.
This is a critical situation. A website outage during a sale can lead to significant losses. Here are immediate steps you can take:
1. Check Shopify Status Page:- Visit Shopify’s status page to see if there’s a widespread issue.
2. Contact Shopify Support Immediately:- Shopify’s support team is equipped to handle urgent issues. Be prepared to explain the situation and its impact on your business.
Hoping my solution helps you solve your problem.
Best regards,
Richard | PageFly
Hi,
We checked, your website is not opening, either the transactional load is so heavy that it has choked the network or there is some app which is creating a bottleneck. Please reach out to the Performance experts from the Shopify partner directory to look into it.
On a side note, we hope you have not made any changes recently to the dns of your domain ? You can make the .myshopify url as a primary domain and can check if your website is opening or not. If it is opening fine this way, then there are some issues with the dns of your domain.
Please don’t forget to Like and Mark Solution to the post that helped you. Thanks!