Hi, I’m investigating an issue where sellers encounter a “transaction failed” error when trying to approve a charge for our app. This occurs after they are redirected to the payment page from a link generated by our app using Shopify’s billing APIs. I’d like to understand the possible reasons for this error, especially if they relate to our app’s functionality. Could you provide insights into what might cause this error from the seller’s end or from the end of our app if any during link generation? Thank you!
Topic summary
A developer is troubleshooting a “transaction failed” error that sellers encounter when approving app charges through Shopify’s billing APIs.
Potential causes identified:
Seller-side issues:
- Insufficient funds in payment method
- Invalid or expired payment credentials
- Bank fraud prevention blocking the transaction
App-side issues:
- Incorrect billing API parameters during link generation
- Expired access token for Shopify authentication
- Temporary Shopify payment processing glitches
Recommended actions:
- Review Shopify’s billing API documentation for error codes and troubleshooting guidance
- Implement robust error handling to capture specific error messages
- Advise sellers to verify payment methods and account balances
- Contact Shopify support if issues appear widespread
Status: The original poster acknowledged the suggestions and plans to investigate further. A follow-up question asks whether the root cause has been identified, but no resolution has been posted yet.
I can definitely help you with understanding the reasons behind the “transaction failed” error sellers are encountering with your Shopify app. Here’s a breakdown of possible causes on the seller’s end and during your app’s link generation:
Seller’s end:
- Insufficient funds: The seller’s payment method might not have enough funds to cover the charge for your app.
- Invalid or expired payment method: The payment method associated with the seller’s shop could be invalid or expired.
- Bank blocking the transaction: The seller’s bank might be blocking the transaction due to fraud prevention measures.
App’s link generation:
- Incorrect billing API parameters: There could be mistakes in the parameters used by your app to generate the payment link through Shopify’s billing APIs.
- Expired access token: The access token used by your app to authenticate with Shopify might be expired.
- Temporary Shopify issues: In rare cases, temporary glitches with Shopify’s payment processing system could also be a culprit.
Recommendations:
- Refer to Shopify’s documentation for billing APIs. They provide error codes and a troubleshooting guide that can be helpful in pinpointing the exact issue: https://shopify.dev/docs/apps/billing
- Implement robust error handling within your app. This will allow you to capture specific error messages from Shopify, which can provide more clues about the cause of the transaction failure.
- Advise sellers to double-check their payment methods and account balance before approving charges for your app.
By investigating these possibilities, you should be able to narrow down the cause of the transaction failures and take steps to address them. If the issue seems to be on your app’s side, you can focus on reviewing your link generation process and ensuring proper API usage and authentication. If it’s more widespread and affecting multiple sellers, then contacting Shopify support might be necessary to rule out any temporary issues on their end.
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Thanks, MiracleWebsoft for your detailed response! Your insights into the possible causes of the “transaction failed” error are incredibly helpful. I will investigate these areas further to identify and resolve the issue promptly. Your mentioned reasons and suggestions will be helpful and instrumental in troubleshooting the problem.
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Hi mansikumari,
have you found the reason for this issue?