Suddenly my site stopped working and in my domain settings the sub domain status has changed to “set up is in progress”. What does this mean? Why did it happen? And how can I get my site back up?
Topic summary
A user’s website went down after their subdomain status changed to “setup in progress.” The issue stems from an unverified email address associated with the domain.
Troubleshooting Steps:
- Support staff identified that the domain (shoppeiao.com) requires email verification to function
- Initial verification link expired before user could complete it
- Multiple attempts to resend verification email encountered delivery issues
- User reports not receiving emails in inbox or spam folders
Current Status:
The issue remains unresolved as the verification email delivery problem persists. Support has escalated to direct email communication outside the forum.
Related Issues:
Two additional users report similar domain setup problems:
- One with a Shopify domain experiencing comparable issues
- Another whose Shopify-purchased domain isn’t working 48 hours after creation, despite email verification
1 Like
Hey [email removed]SIAO!
Cal here from Shopify, thanks for reaching out to us. I’m sorry to hear that you’re having trouble with your domain!
Is it a Shopify bought domain, or are you with a third party domain host like GoDaddy? If it’s a third party domain, I’d suggest reaching out to your domain host, to make that none of the DNS records were disruppted. You can find the correct A and CNAME records here.
I’d be happy to take a look at the domain from our end, would you mind sharting it with me here?
The domain name is shoppeiao.com
Hi again @SIAO !
This error likely resulted from you not verifying the email address that you attached to the domain. Can you look for an email in your inbox that you used for this domain, and verify it? This will fix your issue. Let me know how it goes!
Thanks!
That email has expired. The link no longer works. How can I resend the verification email or link?
Hi again @SIAO ! I have re-sent the verification email. Can you please use it to verify your email.
Thanks!
I don’t not see the email this time. Can you please try it again?
Hi! Can you check your spam folders for me? Thanks
I checked the spam and my inbox and I have no message about verifying my email address or anything else. Please resend it.
Hi @SIAO ! I’ve sent you an email there, please send me a response when you get the chance.
Thanks!
I’m having a similar situation. The domain I have is a Shopify domain but I also have another
its been 48h since I created my website. I bought my domain off Shopify, why isn’t it working? I verified my email as well.