Why is my domain admin still showing 'set up in progress'?

Shopify Discussion
1

how do i reconnect my domain/admin its saying “set up in progress”

2

Hey @Coupesantana .

Thanks for reaching out.

Just to gather some additional context, did you purchase this domain directly from the Shopify platform? Or. did you transfer or connect a third-party domain to your online store?

If you are attempting to connect a third-party domain to your online store, you may need to make changes to the DNS settings to have the domain successfully pointed and connected to your store. You will need to login to your third-party domain provider account and make the corresponding changes:

  • You want your A record to point to the Shopify IP address 23.227.38.65
  • You want your CNAME record to point to shops.myshopify.com

Looking forward to your response.

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3

give me a few minutes and i will get back to you . im pretty sure i bought the domain name from shopify but i will get back to you quickly as possible

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4

yeah i think or im pretty sure i bought the domain through shopify was that a good or a bad choice?

5

Hey @Coupesantana .

Thanks for the quick response.

That is good to hear that you may have purchased the domain directly from the Shopify platform, if that is the case - we can assist you with setting up the domain and making sure it is properly connected. Since I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. It would be best to reach out to our live support to have a further look into the issue with the domain.

You can reach out to our live support by logging into your online store using our Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the domain.

Let me know if you have any questions.

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6

Thank you so much for your time i really appreciate it

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