hello i replaced my payment method just by mistake and now my store is inactive. How will It be resolved I also talked with help center, and they told that it will be resolved soon but it’s about 6hrs done and its not resolved and no reply. PLZ HELP
Topic summary
Account became inactive after the user accidentally changed their payment method; they contacted the help center, were told it would be resolved soon, but after ~6 hours there’s no resolution or reply.
A staff member requested clarification, asking whether the user spoke directly with a Support Advisor to better understand the situation and assist.
Context: The tag suggests this involves Shopify Payments (Shopify’s built-in payment processing). Changing payment details can trigger reviews or temporary holds that may affect store status.
Actions so far: User reached out to support; awaiting a fix. Staff is seeking more details to proceed.
Next steps: Confirm whether direct contact with a Support Advisor occurred and provide any additional context or verification requested by support.
Status: Unresolved and ongoing. Key unknowns include what specific change caused the deactivation and any required steps/verification to reactivate the store.
Hey @Uzair7 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Did you happen to speak directly with a Support Advisor about the situation? I am just trying to get a better understanding of this so I can assist you accordingly.
Looking forward to your response.