Does anyone know what to do when they cannot call Shopify support? All they tell me to do is wait for emails from them and I never receive any and I cannot get my site back up. Is it anyone I call to get this fixed its an emergency.
Hey @Maureon ,
We now offer callbacks for Shopify Support so you can spend less time on hold and more time growing your business.
Visit support.shopify.com to schedule a call with a Shopify Advisor or connect with us via chat or email. As always, we’re here to help 24/7.
Please note the phone callbacks will be available depending on our current contact volume. If you don’t see the “schedule a callback” option, please reach out via another support channel and we’ll be happy to help!
In order to schedule a callback when they are available you would want to:
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Head to our help center right here
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Log in to your store (You must be logged in to see the callback option)
- Enter your topic for support in the search bar and click search
- The Contact Support Button will appear. Please click it.
- Select an option for support. If callbacks are available they will appear here:
Let me know how you get on!
@Moira I have been trying everyday all day for 3 days and I haven’t got a call back option not once. I even tried for 2 hours straight. Im tired of communicating through email and its not getting nowhere.
That’s understandable @Maureon . For you to have your issue resolved as quickly as possible, I suggest contacting an agent through Live Chat. This way a member of our support team can speak to you one on one straight away.
Please visit https://bit.ly/3qqfpfZ to be connected with a member of our live chat support team.