My account has been hacked and the bank account receiving my payouts has been changed. I did not make this change and was not notified by Shopify that any such change was made. Now I am missing over $30,000. I have contacted Shopify help and they are “investigating” it. This loss could put me out of business. Shopify help person only said their is a “possibility” that I will be given these payouts back to my account. Does anyone have any experience with this? I am worried sick. HELP!!!
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Hi, @kcvsaguaro ,
Reaching out to our Support Team and informing them of this situation was the best course of action for this. I know that you are worried and want to know more information regarding this matter. As soon as the team has an update on the investigation, you will receive a follow up email on your existing ticket.
You are also more than welcome to reply to that thread you have with them for any other inquiries you may have or possibly other information you’d like to share with them about this situation. Responding directly to your correspondence with them is your best way to talk directly to someone who is handling this matter.
Every situation is different so it is hard to provide feedback without knowing the context. I highly recommend you post any inquiries you may have to that email. They will be able to provide clear instructions on what they need from you to resolve this matter.
Wishing you all the best in this!
- You will never get your money back.
they paid $50,000 to 3 different people and won’t pay it back and they don’t care.
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Did you ever receive satisfaction from Shopify? If so, how did you gain it?
Hi there, @reedrobert1 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
When you mention satisfaction about Shopify, are you able to expound further as to what you mean? The more information we can gather, the easier it will be to understand your inquiry so we can assist further.
I am looking forward to hearing more from you.
Never received my money Bach
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My sales for a month and a half were paid to 3 random accounts. I never received any notification from Shopify that my banking info was switched 3 times. And at this time the money was paid to the bank account that was switched to. Shopify didn’t feel like it was their responsibility to pay me back. Even though they are the biggest company in Canada , public and have insurance. 13 billion in assists and they just rather let a small business collapse rather than taking responsibility for their system being hacked. It’s happened to over 15 people that I know already. And so many others I’m sure I still don’t know about.
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Thank you for your reply. Please let me know the approximate time period in which all of your hacks took place. If you want to correspond directly, please let me know and I will send you my email address.
Thanks for that added information, Reed however, are you able to add more context about the hacks you are referring to?
Also, if you want the conversation to be more direct, feel free to reach out to our live support team for further assistance on this matter.
By communicating with them, you can create a direct ticket which will be your direct point of contact with our internal teams who can open up backend information and investigate further as well.
Same has happened to me and lost about $10k. I am waiting on shopify to see what gets reversed or if I get my money back or I will be taking legal action against shopify.
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Don’t waste your time. They never did anything. It happens to so many people. At this point I’m going to try to see if I can get New York Times or a business newspaper and see if they will write another article. Or maybe linke
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Yeah they keep pointing to me like it is my fault, Saying my PC was hacked or my email or malware…Then they said the no email notification is because my email provider which is outlook did not let the email come though and to contact them. I will not just let this slide and I am willing to pay up to 50k to make sure I get my money back and shopify is held accountable.
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Please let me know what you find out. I lost 30k in monetary orders and countless in the time spent going round and round and products shipped/paid for
by us that we were not paid for obviously. There’s no telling how much we truly lost there… it has been a year and I never received a dime back.
Sounds like a class action lawsuit to me…
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When it happened to us, they reversed it but it failed because these hackers move the money immediately to another account. Mine was moved into bitcoin and is gone. Makes me so mad. I wasn’t even able to press charges.
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With all due respect Daniel, we are wasting our time reporting anything to big brother Shopify. They take our money hand over fists but we are SOL when it comes to a system failure on their end. Shopify should be ashamed. The hardship that Shopify caused my
family and countless others WILL come
to light soon enough and it’s going
to be ugly.
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October-November 2021.
Holiball (shark tank business with Mark
Cuban as a partner) had this happen. They lost millions. Shopify did nothing.
Wow! This is out of control and we need to find out how many others have been scammed.
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I feel like it is pretty common. A lot more common than Shopify would prefer for people to know. Instead of warn it’s merchants of what has happened to other merchants, they choose to scrub the internet of any info about such things. Pretty sure the one business that actually had business insider do an article about it has been paid off because I couldn’t get them to speak with me whatsoever. I tried and tried. And tried the reporter. Nothing.