Whether the following email I got from Spammer?

Shopify Discussion

Topic summary

A merchant received two suspicious emails claiming to be from Shopify Support, warning about urgent compliance issues and threatening account restrictions within 48 hours. The emails came from Gmail addresses (shopifycommunityglobally@gmail.com and kevinhenryshopifyexpert@gmail.com) rather than official Shopify domains.

Key warning signs identified:

  • Non-official Gmail sender addresses
  • Urgent threats of account suspension
  • Pressure to respond immediately
  • Redirection to external “experts” via Gmail

Community consensus: These are confirmed phishing/spam attempts. The recommendation is to ignore these emails completely and only contact Shopify through official channels—either via the Shopify admin panel or verified support contacts—if verification is needed.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I have received an email from the Gmail: shopifycommunityglobally@gmail.com with the following subject line.

Urgent: Compliance Issues Detected with Your Shopify Store,

The body of the first email is as follows:

Dear Merchant,

This is the Shopify Support Team reaching out to inform you about critical compliance issues detected with your store setup. These include:

  • Unregistered website configuration
  • Visibility compliance concerns

Addressing these matters promptly is crucial as they may:

  • Impact your Google search rankings, reducing your store’s visibility to potential customers.
  • Lead to restrictions on your Shopify account if not resolved.

Action Required:
To avoid potential disruptions to your account, please reply to this message immediately. Our Shopify support experts are ready to guide you through the necessary steps to resolve these issues effectively. Your store’s performance and continued operation are important to us, and we’re here to assist you.

We look forward to helping you resolve this matter swiftly.

Best regards,
The Shopify Support Team

Also, I have received a Second Email from the same email. The body of the second email is as follows:

Dear Merchant,

To address this, we recommend working with our experts who can assist you in resolving and configuring your store to align with Shopify’s Terms of Service. Kindly let us know if you want
him to help you out.

Failure to take immediate action may result in your store being disabled within 48 hours. This will prevent you from receiving customers, withdrawing funds, or creating new accounts on our platform. We strongly encourage you to reach out to an expert via Gmail for prompt assistance, (kevinhenryshopifyexpert@gmail.com)
Thank you for your attention to this matter.

Best regards,
The Shopify Team

My question is Whether both emails came from the Shopify Community. I guess that both emails I got from Spammers. I have attached both screenshots for your reference.

What are you thinking? Kindly let me know so I can avoid them.

2

@agritell Both emails are spam/phishing attempts. Stay vigilant and avoid interacting with them. If you’re ever unsure about a communication, contact Shopify directly via their official support or through your Shopify admin panel.