Why am I being charged twice for My Online Fashion Store app?

Shopify Apps

Topic summary

  • Main issue: After the free trial ended, the My Online Fashion Store app keeps prompting to pick a trial plan, despite the user already being billed 29 USD every 30 days (renewing Feb 24, 2022). The user is concerned about being charged twice if they reselect a plan.
  • Clarifications: The charge shown is specific to the third‑party app (by ccwholesaleclothing) and separate from Shopify’s own monthly subscription. App trials and Shopify plan trials are independent.
  • Guidance/consensus: This appears to be an app-side bug or billing state mismatch. The community recommends contacting the app’s support to correct the prompt and ensure no duplicate charges.
  • Action/outcome: The original poster agreed to reach out to the app’s support next business day.
  • Status: No resolution reported yet. Some later replies were promotional or repetitive and did not change the guidance.
Summarized with AI on December 13. AI used: gpt-5.
1

I have the app My Online fashion Store and it’s asking me to pick a plan for a free trial. I’m past the trial period and have already been charged for their monthly fee. Is it a Shopify issue or a My online shop issue? I don’t want to get charged twice if I resign up for the trial.

it’s showing this on my subscriptions

My Online Fashion Store

By ccwholesaleclothing

$29.00 every 30 days. Renews on February 24, 2022.

But I’m being taken back to this

angelpatrice19_0-1644783542025.png
angelpatrice19_0-1644783542025.png1366×768 97.3 KB

Any advise would be helpful.

2

Hi @angelpatrice19

The fee you’re seeing here is specific to the app you’ve installed and not related to the Shopify monthly fee. Trials are also independent between apps & Shopify.

Should that be all, we always appreciate liking & marking an as answer to let the community find quality solutions faster. Thanks!

3

So to not be charged again I should reach out to the app? I’ve already passed the free trial and paid for the services last month.

4

Hey @angelpatrice19 !

This is PostPurchaseSurvey.com - the easiest Post Purchase Survey solution on the market. Definitely reach out to the app. It’s probably just a bug in their code and their support should be able to get you squared away quickly : )

5

Thank you :slightly_smiling_face: I’ll reach out to the Monday

6

So to not be charged again I should contact the application? I’ve as of now passed the free preliminary and paid for the administrations last month.

7

Hi, check https://apps.shopify.com/matterhorn-wholesale

our app is free, we get only payment for orders, not for using app.

Regards

Tomek Jaromin