I’ve been added to a store as a staff member from admin or a store throught partner.shopify but I’m not receiving any email to confirm. Kindly look into this asap.
My email kuldeep.chotrani@ignitesol.com
Topic summary
Issue: A newly added staff member reports not receiving the invitation/confirmation email after being added to a Shopify store via admin or partner.shopify.
What should happen: When a store owner creates a staff account, Shopify sends an invitation email immediately to the provided address to confirm and activate access.
Initial checks: Verify the email is correct and ask the store owner to recreate the staff account. Check junk/spam folders in case the invitation was filtered.
Workaround: Temporarily use a different email address to receive the invitation while the issue is investigated.
Support path: The store owner should contact Shopify Support through the Help Center (live chat, email, or callback) by logging into their account and creating a support request.
Status: No resolution yet. Action items are to reattempt the invite, verify email accuracy, check spam, try an alternate email, and engage Shopify Support for further troubleshooting.
Notes: No images or attachments are involved. “Invitation email” refers to the automated message required to confirm and activate a new staff account.
Hi, @KuldeepChotrani !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help.
I understand that the store owner is attempting to add you as a staff member, but you are not receiving the invitational email to confirm your account. Ideally, when the store owners creates a staff account, they will input your email address and an email should be sent right away. My first suggestion would be to check your junk and spam folder to ensure that the email is not in there. Secondly, ask the store owner to recreate the account and confirm that your email is accurate.
If the issue still persists, you can try linking to a different email address in the meantime while we gather more information about the issue. We’d be happy to continue assisting the store owner through live chat, email, or callback. Please have them visit our Help Center and log in to their account to create a support request.
Feel free to let me know if you have more questions!