I suddenly stopped getting 2FA code on my phone. I don’t have recovery codes and I tried contacting to the Support team. They said they had escalated the message to the concerned team but I am not getting any response and it’s been more than 5 days. I am not able to login to my store since then.
Hi there, @rahullamsal . Thanks for reaching out to the Shopify Community.
I’m sorry to hear that you’re having troubles logging into your account. If you’ve already gone ahead and reached out to our Team, and have an open ticket, then our Accounts Team will follow up with you via email to continue assisting you. I understand that you’ve been waiting some time, but with the weekend over, I expect that you should be hearing from the Team shortly. Feel free to follow up with here if a few more days go by with no response.