Why am I not receiving my domain verification email?

Technical Q&A
1

Hello. I have to verify my domain and they send an email to verify my domain but haven’t received it yet. It tried many times, waited for days, still hasn’t received it. I changed my email, thinking that my email is the problem but still hasn’t received the email yet. How can I verify my domain?

2

Hi there, @TeamEternal2021 .

Welcome to the Shopify Community.

Thanks for reaching out!

Your domain may have fallen into a suspended state and the admin indicates Action Required as you need to verify your domain. You won’t receive the verification email, since it can’t be sent to a suspended domain.

In order to resolve this, you’ll need to change the email address associated with the domain (to something that’s not associated with the custom domain.) This will help go through the verification process and automatically verify the email address once done.

For better visibility, I’ll share the steps below to update the email address on file to receive the domain verification email.

  • Within your Shopify admin, navigate to Settings > Domains section.
  • Next, select the domain that you’d like to edit.
  • There will be a drop-down menu named Domain settings.
  • Select Edit contact information.
  • Then edit the email address to an inbox you currently have access to, at which time the verification email will be resent.

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Let us know if the above steps have helped push through the verification email.

I look forward to hearing back.

3

Thank you. I already verified my domain but it’s still said “setup in progress” and when I click “view your store” no results found.

4

Hello, my domain still says “setup in progress” and I already verified it.

5

Thanks for your reply, @TeamEternal2021 .

I appreciate you going through the troubleshooting methods for verifying your domain. I would like our team to take a closer look to ensure the domain status is no longer displaying “setup in progress.”

Could you head over to the Shopify Help Center to create a support request? You’ll need to log into your account and select a support topic in order to view our available contact options. Once this is done, you’ll be connected to a member of our team who has access to your store and can advise further.

If you have any questions navigating the help center, please let us know!