Hello I have scheduled my payouts for every business day, however I have not yet received my payouts and I have funds waiting to be transferred to my account. Can someone tell me what I’m doing wrong?
Topic summary
Multiple merchants are experiencing delays with Shopify Payments payouts despite having daily payout schedules configured. Funds show as pending or marked as “Paid” in their admin panels but haven’t arrived in their bank accounts.
Troubleshooting steps recommended:
- Navigate to Settings > Payments > View Payouts to check payout status
- Verify bank account details are accurate
- Check for error messages or notifications in the admin panel
- Confirm the minimum pay period for your region (banks typically take 24-72 hours to process deposits)
- Look for banners requesting additional information
Current status:
- One user (Tyler261) resolved their issue after ~2 weeks but didn’t share the solution
- Another merchant reports payouts showing “Paid” since December 18th (6+ days) with no funds received
- Support staff directs unresolved cases to contact live support through the Help Center for account-specific investigation
The issue appears to require individual account review, as causes vary and no universal solution has been identified in the thread.
Hey @Boutiquechantel ,
I understand that you have some concerns about your payouts - I would be happy to steer you in the right direction.
If you navigate to Settings > Payments > View Payouts to check the status of your payout. When you view your payout status, do you see that it is displaying a pending status on the payout? As this information will allow me to assist you better.
Pending transactions typically refer to sales that have been made but have not yet been transferred to your bank account through a Shopify Payments Payout. Payouts can be pending for a number of reasons, however if you have noticed you haven’t received your payout in over a month, it sounds like something isn’t quite right here.
The pay period refers to the amount of time between the date that a customer’s payment is captured and the date that those funds are sent to your bank account. You mentioned that your pay period is each business day - to confirm this, you can select your region from this list here, and it will show you the minimum pay period available for your region. Be aware, the funds do not necessarily appear in your bank account right after they’re sent, as banks typically take between 24-72 hours to process deposits.
I would recommend checking your store admin Settings > Payments section to see if there are any error messages or notifications related to these payouts. This may provide insights into the delay. Also, ensure that the bank account details you provided for the payout are accurate (double-check the account number and any other necessary information).
Looking forward to your response.
Hello Moira, I’m having the same problem with my payouts. It has almost been 2 weeks that my payouts have been pending. I have the right bank account attached and I’ve given all the information that I need to provide. I have my payouts set to every business day as well.
Hey @Tyler261 ,
Are you seeing any banners in your admin stating you need to provide any further information?
Hey Moria, I figured it out. Thanks
Hi im having same
issue and how did you manage to fix it xxx
Hey @Charminggifts90 .
Thanks for reaching out on this thread!
You can view the status of your payouts by following this guide available here. With that being said, if you are not receiving your payouts and have made changes to your payout schedule - we will need to take a further look into your online store. You can get in touch with our live support by navigating to the Help Center. Once you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected accordingly.
Let us know if you have any questions.
Hello mate, same issue here , from 18 dec , today 24 no update ! payout : Paid. and i didnt get nothing in the bank ?