A Shopify merchant is receiving duplicate emails when customers purchase digital products. One email is the standard order confirmation (working correctly), while the second is a \
Hello community!
I have a question, I’m not able to find the answer so I’m writing to you!
I’m selling online products and when customer buys the product, he receives two emails. One is with correct email adress but the second goes with delivery@shopify.com and mail theme <???>
How can I cahnge this?
Thanks!
Hello There,
In your Shopify admin, go to Settings > Notifications.
Scroll down to the Order confirmation section and click on the “Edit” button.
In the “From” field, enter the email address you want to use as the sender of the Order Confirmation email.
In the “Subject” field, you can change the subject of the email
Save the changes by clicking on the “Save” button.
Hi Coddvila,
This instructions don’t help, let me show you, you send instructions how to change this in the mail , but I have this problem with the <???>. I use this app for my digital downloads https://apps.shopify.com/digital-downloads
And when customer buy digital product he receives 2 emails, first you send instructions how to change info there and second <???. from [delivery@shopify.com](mailto:delivery@shopify.com) and I want tho cahnge theme from <???> and change emailto my shop mail
I have a solution, my fault I just restore to default setings, but still have an issue that the mail sends from delivery@shopify.com
Maybe you know how to change it?
Yes, you can change the email address that the order confirmation email is sent from to your own email address. Here’s how you can do it:
In your Shopify admin, go to Settings > Notifications.
Scroll down to the “Order confirmation” section.
In the “Send order confirmation from” field, enter the email address you want to use as the sender of the email.
Click on the “Save” button to save the changes.
This will change the sender email address for the Order Confirmation email that is sent to your customers.
I can’t found how to change mail there (in App)
One email is correct
Second is wrong (seconds comes from this app)
I put screenshot for the second email
In your Shopify admin, go to Apps > Digital Downloads > Settings.
Scroll down to the “Download Email” section.
In the “From” field, enter the email address you want to use as the sender of the email.
In the “Subject” field, you can change the subject of the email.
Save the changes by clicking on the “Save” button.
Hi @MSDV ,
Thanks for reaching out.
The first email is the order confirmation email which is sent as soon as the order is placed. The second email is expected and will appear in the inbox when a customer clicks to download the digital file product from the Thank You page, as shown below.
While disabling the ‘Downloads ready’ notification is not currently available, I can see how this feature might be useful to have with our Digital Downloads app. I will be putting forth a feature request to our developers to make the notifications optional.
Have you heard of SendOwl? It’s a similar app to Digital Downloads, which might be worth checking out. SendOwl allows more control over your digital products and offers a free trial for you to try out. If you require support with this app, you can also reach out to the developers directly through the contact information in their app page’s Support section. Let me know if this helps!
What is it that you are selling with Shopify? I would love to know more about your business so that I can provide more specific resources to help you get started.
