Why am I seeing a 500 Internal Server Error on my online shop?

Hi there

trying to log-in into my backend and also my live online shop is showing

500 Internal Server Error

also I cannot even contact Shopify support. When trying to log-in into the chat, it says there was a problem loading the page and I should refresh it.

Also App is not working. Is there a known issue on Shopify´s site?

Any recommendation what I should do as my backend and my shop are down!

Thank you

2 Likes

i am also getting same problem even my user seems deleted as it asked me to reregister

Im having the same issue

1 Like

Are you also unable to contact support?

I also checked on the site where one could see if there is an issue with Shopify but it shows no known errors…

Strange

Hello,

we can’t access the back end of our store and also the customer end website. Is there anything we can do to resolve this?

Our website is www.foodconnect.com.au

Thanks!

Pallavi

Yes, both my sites down also :disappointed_face:

Can’t get to support either

2 Likes

I keep getting Server errors when I am working on products and now I am getting “failed with 500 Internal Server Error”

I have no idea why this is happening or how to fix it.

Please help!

Gerard

The same here!!!

Hi

Does anyone know how to fix the error 500 Internal Server Error (nginx)

I was in admin settings and suddenly received this error.

My whole website can now no longer be accessed.

Appreciate any help

Regards

New posts about this keep coming in…

Not that it would help, but we don´t seem to be the only ones having the issue.

Anyone able to get in touch with shopify?

Yes I’m also having the same problem, tried emailing them but it seems to be down too. Glad that it at least isn’t just me.

1 Like

Same issue here.

Any one facing

500 Internal Server Error


nginxMy website and admin both are unavailable. Are the severs down?

The same error on my website…

https://digitalimagingsolutions.it/

Ditto as well.. I started getting emails from customers and because I recently left WP/Woo thought maybe it was on my end. Does this occur often?

Your connection is not private

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NET::ERR_CERT_COMMON_NAME_INVALID

Hello. Does anyone know how to fix the error 500 Internal Server Error (nginx). I was in admin settings and suddenly received this error. Our company’s whole websites are no longer accessed right now. Please help.

Having the same error across multiple sites. This completely renders me unable to work with critical changes.

not as yet

It seems like shopify is down as everybody is having the same issue… I think no one is able to contact them