I canceled my store but was still charged. I need a refund.
Consider sending an email to merchant support, they’ll look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
Hey @BriaLew1
I am sorry to hear you are closing your store and leaving Shopify, however I realize that decisions like this are sometimes important ones to make for your business. Were you experiencing any trouble with your store that perhaps I could assist with?
It sounds like you may have either closed your store after your free trial ended, or closed the store after you had been billed for another month’s subscription.
In either event, @Nick_Marketing would be correct in saying that contacting our support team will be a good idea. We can authenticate you as the Account Owner and take a closer look at your billing information. You can use this link here to reach out to us via live chat, email or phone callback. Here on the Community Forums we have no account access, so I am unable to provide any specific account information.
Also, just so you know there are some things to consider when you are closing your Shopify store. We have a handy help doc here that explains this in detail and should help you figure out if you have everything you need.
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