Why are emails from our store not reaching Gmail customers?

It seems that when we send an email/invoice to a customer through our store to a gmail address, it never gets there. Not even to their spam.

Anyone experienced this at all and what can we do about it?

Roger

Where is your email hosted?

Hi @RogerBison !

Are you noticing that the emails are not being sent to customers with Gmail addresses exclusively? It sounds as though there might be an issue or a step missing with the set up of your email and/or domain host.

Can you tell me a little more about your email/domain set up?

Looking forward to your reply.

Cheers!