Why are my items remaining 'SOLD OUT' when I update the stock to have inventory?

Shopify Discussion
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Topic summary

A merchant reports a significant delay (10-45 minutes) between updating product inventory in Shopify admin and the changes reflecting on their storefront. The issue affects multiple themes, not just their Prestige theme.

The Problem:

  • Admin dashboard shows 0 stock in the main inventory view
  • Individual product pages correctly display updated quantities (e.g., 3 available)
  • Website continues showing “Out of Stock” despite inventory updates
  • The delay occurs in both directions: restocking items AND items selling out

Suggested Troubleshooting Steps:

  • Verify inventory is assigned to the correct fulfillment location
  • Confirm “Track quantity” is enabled in product settings
  • Check that products are set to Active status
  • Ensure availability on appropriate sales channels
  • For products with variants, verify each variant has individual inventory assigned

Current Status: The issue remains unresolved with no definitive solution identified. The merchant seeks help understanding why this synchronization delay is occurring.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello,

I’ve noticied over the last week that my items are still showing as Sold out on my website and in my admin products inventory, even though I’ve added inventory to the product?

I am using the Prestige theme but I know a friend who has a different theme is having the same issue.

  • In the Admin of Shopify the item shows 0 in stock.

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  • But when I go to the product it shows there are 3 available

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-However my website is still showing Out of stock

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It can take anywhere from 10 minutes to 45 minutes to update. It also works the other way around, meaning if a customer buys all of the inventory of an item, it doesn’t update on the website to show it is out of stock for 10 - 45 minutes either.

https://thefavourstudio.co.uk

2

Well, it needs to be readjusted

3

Hi there

If your items still show as ‘SOLD OUT’ after updating inventory, check the following
Correct Location – Make sure stock is added to the right fulfillment location.
Track Quantity – Ensure “Track quantity” is enabled in the product settings.
Active Status – Product should be set to Active and available on your sales channels.
Variants – If the product has variants, each one needs its own inventory.

Let me know if you’re still stuck