Hi my payouts are blocked and they said it would take a week to resolve, they have already deducted their fee from it. I reached out to customer support, and they said someone contacted me but I haven’t received any email or anything from them. Can anyone pls help me what to do ?
Topic summary
Blocked Shopify Payments payouts and missing support emails. Merchants report their payouts (funds disbursed to their bank) are blocked, with one told resolution may take about a week.
- Fees have already been deducted from the blocked funds, raising concern about access to earnings. Two users note this situation.
- Customer support claims outreach was made via email, but the merchants say they have not received any emails. A second merchant confirms the same experience of being told an email was sent but not seeing it.
Key points:
- Cause of the payout block is not communicated in the thread.
- Communication gap: expected email notifications are not arriving.
- No guidance or next steps from support are captured beyond the one-week timeline.
Status: Unresolved and ongoing; merchants seek clarification and a reliable contact or update from support.
Seems like they are telling evryone this. I havent received an email either but they said one was sent out.