Why are my products not appearing in online store navigation?

Store Design
1

Hi I have started my online stall and added two products which are live and in a collection. when i lonk my navigation to that collection of products nothing shows up on the website

2

Hi @Laureen1 ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with the shops navigation, to ensure this gets resolved. To confirm however, have both the products and collection been made available to the online sales channel?

If so, you will want to simply add the collection to the shop navigation to ensure it populates as a menu item on the storefront. To complete this, you can:

  • Head to Online Store > Navigation, from the Shopify admin.
  • Select Menu > Main Menu.
  • Select the 'Add Menu Item’ button to create a new menu.
  • In the Name section, give your menu a title (i.e Tops, Bottoms, etc).
  • In the Link search bar, select Collection to locate the collection you’d like to add here.
  • Click Apply Changes to save.

Once this has been successfully completed, you can head to your online storefront to confirm the new menu and corresponding products are now appearing on the storefront.

For more information on understanding the navigation, you can check out our Menus and Links document as it touches on this further. We also have a great Editing Menu Items Video I recommend checking out, as it makes understanding this process as simple as possible.

Please feel free to let me know if you have any troubles with these steps, as I’m happy to assist. Otherwise, please Contact Support if you have any other questions or concerns.

3

I have tried this multiple times and it has not worked.

1 Like
4

I think it may be the theme I am using. I would like to use the Studio free theme. Though I think it may be stopping my collection showing up.

5

Hi @Laureen1 ,

Thank you for the prompt response and giving those steps a try!

As your products are still not populating to the storefront as desired, I’d encourage you to connect with us directly. This will allow our advisor team to take a closer look and ensure it gets resolved as quickly as possible.

To contact support, you can:

  • Head over to our Contact Page and Log In to your shop.
  • Select the topic “Starting a store”.
  • Scroll to the bottom of the page to view all available support options (i.e live chat, email, and call back).

Please let me know if you have any troubles!