Not sure if I’m missing something here.
We’re trying to upgrade from Basic to Grow to enable a few things and what I thought would be a no-brainer on Shopify’s part is dragging on for hours.
I wanted to verify the new billing cycle and if it changes from our current March-to-March to a July date, since we’re going to pay for the annual rather than monthly. This seems to have caused a brain lock on the part of the support person and she implied we can’t upgrade, or the changes won’t kick in until March.
It makes zero sense that we’re literally throwing money at them and somehow a front line support person can’t answer immediately and kick off the upgrade.
Anyone know of a separate billing support tech to reach out to?