Why aren't discounts showing on my mobile store?

Shopify Discussion
1

Hello everyone! I hope that someone can help me with the issue. My online store- Prestige theme, on a desktop is showing discounts with savings - it can be a percentage or the amount you are saving and there is also the original price. On mobile, it shows only discounted prices, and it is not even in another color so that people can know that it is on sale.

2

Hi @Elyjana

Please drop your store link here to check

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3

www negujse.com

4

I see the discount on mobile display same as the desktop

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Screenshot_20231218-225956_Samsung Internet.jpg
Screenshot_20231218-225956_Samsung Internet.jpg1080Ă—2400 152 KB

I am not sure why and how but on my and friends mobile it is like this without primary price.

6

I have exactly same issue even with my friends…when store was checked by an expert it appeared for him with discount

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I have realized that the discount shows depending on the program you are using: it is Ok with Chrome. It doesn’t work with Safari or Samsung Internet. Do you have any idea how this can be fixed? Thank you!

8

Hi, There. Thank you for reaching out to the Shopify Community.

Since the discount is showing the same on mobile and on PC when using Google Chrome, there might be a difference with how the code is being displayed. Please contact our support team so they can look into this more for you. Write “I need support” in the chat, then follow the prompts to be connected to an advisor. -Kitana, Shopify Support