Why aren't my email automations for abandoned carts triggering?

Shopify Discussion
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Topic summary

Email automations for abandoned cart and abandoned checkout are not triggering, while the welcome email automation works normally.

Observed behavior:

  • After adding items to cart while signed in and leaving the site, no email is sent.
  • “Workflow Run History” shows “No workflow runs found,” indicating the automation triggers did not fire. (Workflow Run History = the log of automation executions.)

Additional report:

  • Another merchant saw these automations run a few times and then stop, leaving many abandoned carts/checkouts unrecovered. No time for manual follow-up.

Outcomes and status:

  • No workaround or fix identified in the thread.
  • One participant plans to report back if a solution is found.

State of discussion: Unresolved and ongoing; cause of missed triggers not established.

Summarized with AI on January 15. AI used: gpt-5.
1

I am setting up email automations. The welcome email automation works perfectly. The abandoned cart and abandoned checkout runs are not triggering. I have tried the process signed into my email account on the site. I have loaded the cart and then left the site. I am not getting the email. When I go to the Workflow Run History for the automations in question, it says, “No workflow runs found”. I think this means that Shopify did not recognize the trigger of me leaving the site.

Any thoughts?

1 Like
2

I have same experience.

My automation run a couple of time then stoppend.

I have so many abandoned cart and checkout that I could recover(of course I don’t have time manually)

I will let you know if I find a solution