Hi I try to send an email using Shopify email but subribers did not receive any emails
Hi @joshua210
First, if you want to send emails to your subscribers using Shopify Email, your store needs to have a paid Shopify subscription plan with a payment provider set up. If your account is on the trial plan, you can create and send test email messages to yourself using Shopify Email, but not to your subscribers.
Second, if you’re already on Shopify paid plan, but your subscribers did not receive the emails, you should ask them to check if emails went to the SPAM/Promo box. In that case, you need to recheck your sender and email content.
Or contact Shopify Support to make sure your sender is not blocked.
Besides, I would love to recommend you AVADA Email Marketing.
AVADA Email Marketing is a simple and user-friendly app that can help non-tech users easily send emails to engage and convert customers.
You can easily set up the sender, create multiple automation workflows and send unlimited emails.
AVADA offers a free plan, a 14-day free trial, and 24/7 live chat support.
If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!
Hi @joshua210 ,
As @AvadaCommerce correctly points out, you need to be on a paid subscription to use Shopify Email. Before troubleshooting with you, could I please ask if you’ve been following our Shopify Email guide?
Bear in mind too that the number of emails you send can impact how quickly they are delivered to your customers. You’ll also want to ensure you’re doing everything possible to avoid spam filters.
Please let me know as much as you can about your context so that I can help you best as I can!