Hi! Just launched my store but I don’t know why I can’t accept payments. Could someone help me?
Hello,i can be of help
Shopify Payments alone is only available in a select dozen of countries. That’s why Stripe is also used, in many other countries.
Hi, @Duque .
Welcome to the Shopify Community.
Could you share if you’re seeing an error message when setting up Shopify Payments or at checkout?
I would like to advise that Shopify Payments is only available to stores that operate in certain countries and regions. You can view a full list here of the supported countries and regions for Shopify Payments. When setting up Shopify Payments, you must secure your account by setting up two-step authentication.
If you’re not located in a supported country/region for Shopify Payments, you can explore the option of using a third-party payment gateway to accept payments on your store. You can use our resource to search by country/region to see what payment providers are available to you.
I look forward to your reply!
Hi! Thanks for reply. This is what it says. Basically that I don’t accept
payments in this moment and I don’t understand why. In Spain shopify
payments do work.
Thanks for your reply and for sharing that screenshot, @Duque .
Based on the screenshot shared, you may be required to provide additional documents for your Shopify Payments account. However, through our community forum, we are unable to determine the exact issue without taking a look into your account.
In order to have this more closely looked into, I recommend creating a support request via the Shopify Help Center so our internal team can further investigate.
Let us know if you need help navigating the help center or have any further questions.