Why can't I access my inactive store domain?

Technical Q&A
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My store went inactive after trying to make a purchase 3 days before my trail. I did not authorize Shopify to do this. Since I was not able to get back in I created a new store with the hopes of adding my domain www.rebelxsavagecurves.com but per Shopify policy this can not be done. I’ve sent several emails with one person saying they don’t see an issue I sent them the screenshot and still no response. This is really inconvenient for a business owner and having to jump through hoops over something you have no control over is rather irritating. My domain has been renewed as of March. So either the store needs to be reactivated since I can’t do it on my end or just give me my domain access back.

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Hi, @Ncain1985 .

A warm welcome to Shopify Community.

Thank you for sharing your experience with us and for reaching out. I can understand how eager you must be to begin building your business, so let’s help you sort this out sooner than later.

From my understanding, perhaps you have an open email ticket with us and there have been some delays in communication? If so, I highly recommend that you connect with our live Support staff - available 24 hours a day and 7 days a week to support merchants like you.

While we are unable to authenticate your account in our Forums, by using the link above and choosing 'live chat" you can get secure and private assistance right away to help resolve this.

I trust that helps, but let me know if you have further questions.

Warm regards,

3

This is not getting me anywhere. There is a thread on here seond had the same experience and was ad to get help. This is ridiculous you guys don’t care I reported 4 days ago and still no resolution.

4

Did you click on this link that you sent me that’s not getting me anywhere but back to this forum. I select the store then I select chat with support then the topic abd back to square one again.

5

Thanks for your reply, @Ncain1985 .

I can certainly appreciate your need for time-sensitive support, and while I would love to help you here we are unable to authenticate you through this public space. Protecting your privacy and keeping your data secure is an integral part of our business, therefore, there are limitations in accessing secure account information without the proper security steps via Forums.

With that being said, using the link above will get you immediate help from our live Support team. If you are having trouble accessing assistance, then please refer to these instructions to walk you through getting in touch with a live agent.

Please reach out as soon as you can to prevent any further delays.

We look forward to assisting you,

6

Hi again, @Ncain1985 .

I’m just following up to ensure you were able to get the support you need with this.

Please let me know,

7

My domain is inactive and I can’t get the domain active and there is no phone number to help. What do I do .

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Hi, @VincentNOLA .

Thank you for reaching out.

I’d like to make sure you’re fully supported with this, so let’s get you in touch with our live Support team sooner than later.

With that being said, it sounds like you have already tried to reach out to us? While we do offer limited callback support, the quickest way to get in touch is currently live chat. For step by step instructions on how you can connect with Support, refer to these instructions.

Let me know if that helps, or if you still have questions about reaching out.

Warm regards,