Hi Shopify Team,
Recently a freelancer made a store for me from the Shopify partners app and then he added me as a staff account and transferred it to me. As soon as accepted the invitation for transfer-ship, and added my card details, my account got closed suddenly and it shows “We’ll be back soon”. I can’t access it in any way and during the login, it shows as inactive. How can I activate the store without accessing it? I have been trying to contact Shopify but I didn’t get any response yet. On the freelancer’s Shopify partners dashboard, it’s still showing as “inactive”. Help me out to activate my store.
Hey @sagarchudesara
Thanks for providing the screen recording, that was really helpful to see exactly what is happening from your side.
I can definitely understand why you would be eager to get this resolved as soon as possible. I’d love to be able to take a closer look as to why this happened, however here on the Community Forums we have no account access, so I wouldn’t be able to say for sure.
You mentioned that you have been trying to contact Shopify but haven’t received a response yet. What contact method did you use for this? Have you received any emails from us which might shed some light on why this issue happened? If not, then I would recommend reaching out to our support team using this link here. We can take a closer look and make sure any relevant teams are made aware of the situation.
Keep in mind, we can only speak to the Account Owner about matters like this. You mentioned that a Shopify Partner added you as staff then transferred it to you. Were you able to claim ownership of the store before it became inactive?
Yes I got the mail that I am the owner of this store and then the store became inactive, so please help me as soon as possible thanks
Hi @sagarchudesara
Thanks for replying to let me know you managed to get store ownership transferred to you before the store became inactive.
In that case, you would need to reach out to our support team directly who can authenticate you as the Account Owner and take a closer look at this. However, it sounds like you have already done so and are awaiting a response?
If that is the case then you have done everything that is required for the moment, and it will be a matter of waiting for our team to process your request and revert back via email.
What kind of products will you be selling on your new store? I understand you had a Shopify Partner create this store for you, however if you are keen to learn more about Shopify then our Learn with Shopify YouTube channel is full of helpful & instructional videos that cover a wide variety of topics. If you have some spare time then I’d also recommend checking out our Shopify Learn platform, which has free online courses.
I have already raised many requests with the support team but Its been so long, I have not got any response. Please help
Hi @sagarchudesara
That is great to hear you have been in contact with our support team. You mentioned that it has been a long time without a response - may I ask when the last correspondence was? I understand that having to wait for issues like this to get resolved is not ideal, however some time is necessary for our team to get to the bottom of the situation and provide the best level of support.
Please realize however that contacting Shopify support and raising more support requests for the same issue won’t provide a faster turnaround. Once you have provided all of the requested information and it has been raised with our internal team, then you have done everything required and will need to wait for a reply. We aim to get back to merchants as soon as possible, so rest assured this is in the right hands.