Main issue: The domain blowpro.com shows “This site can’t be reached” despite cache clearing.
Diagnosis: The domain isn’t connected to the Shopify store. WHOIS shows missing/incorrect Shopify DNS records.
Required DNS settings (to point the domain to Shopify):
How to fix: Since the domain is on GoDaddy, use Shopify’s automatic connection flow for third‑party domains. If that fails, update the DNS manually via GoDaddy’s help docs or contact GoDaddy support. Allow up to 48 hours for DNS propagation; if issues persist beyond that, open a Shopify support ticket.
Additional note: Consider setting up domain-based email hosting (e.g., Zoho Mail or Google Workspace) for professional communication.
Latest update/status: A second user reported the same problem; support requested their domain to provide tailored guidance. No confirmation of resolution yet; outcome pending DNS updates/propagation and the second user sharing their domain.
Hi Team,
My store URL - https://www.blowpro.com/
Whenever I enter my store URL it shows that the site cant be reached error message, i have cleared all caches and still having the issue.
Any help can be appreciated, thanks.
Hey, @Jay_Nick_s !
It appears that your domain isn’t connected to your Shopify store. I looked it up using the public domain database, Who.is, and saw it doesn’t have the appropriate Shopify DNS records. This would be why there’s an error message when you attempt to visit your website. In order for a domain to be connected to your store the following DNS records must be present:
@23.227.38.65wwwshops.myshopify.comSince you have a domain hosted by GoDaddy, which is a third-party domain, you can easily follow the steps on this page to connect it automatically, without having to manually enter the DNS records I shared above. If you’re unable to set up the automatic connection, you can connect the domain manually instead by referring to GoDaddy’s help doc or contacting their support team.
Please note domains take up to 48 hours to propagate so your domain may still present issues within that time frame. If your domain still doesn’t work properly after 48 hours, please create a support ticket by visiting https://bit.ly/3cJkx8V so we can take a look at your domain and advise how it can be fixed.
If you haven’t done this yet, make sure to set up email hosting so you have a professional custom email (e.g. info@blowpro.com). A custom email is highly beneficial for your business as its presence can build consistent branding and trust. You can sign up with an email hosting platform such as Zoho Mail or Google Workspace.
same issue am i facing can shopify tell how to correct this
Hey, [email removed]TEEREX! Welcome to Shopify Community!
Do you mind sharing your domain so I can find out how we can fix it? Once you share it here I’ll help you further. Thanks!