I am a beginner of shopify, I am setting my store.
Today, I encounter the login problem, after login, I cound not redirect to my store, I checked the chrome console, found a request met pending status, seem the server met some problems ?
Hi there, @RainoXu !
Thanks for letting us know about this!
Can you let me know what happens and what you see on the screen in terms of Shopify itself when trying to log in?
Is there a specific error code or message you’re being shown from Shopify when logging in?
If you haven’t already, I’d definitely try clearing the cache on your browser, or try logging in via a private window like Chome’s Incognito mode to see if you’re able to log in that way.
Would you be able to see if you can log in using the Shopify Mobile app to see if we can confirm the root of this issue to be your browser specifically?
I look forward to better understanding what’s happening here with you so we can help out!
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There is no error message or any feedback, just stay at the page
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I have tried using chomre in private window, I met the same problem
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Early time at afternoon, I tried using shopify app on iOS , the login page seems invoke the web page, so I still met the same problem.
Now I am trying again, with my step by step screen capture, wish it will be useful to locate the reason of the problem:
- Enter My Email and Password
- two-factor auth
- after choose shop, I met new error page ( with the browser error code: err_connection_time_out
Hi again, @RainoXu !
Thanks for getting back to me here again and for providing such detailed info and screenshots, that’s really helpful!
There’s just one more thing I would like to check before proceeding, can you confirm where in the world you’re accessing Shopify from?
This will allow us to check for any specific troubleshooting steps you can take in the situation.
China
Hi, @RainoXu !
My name is Greta and I’m helping Don out with some responses today. Thanks for getting back to us with that information!
We’re sorry to hear you’re experiencing connectivity issues. From time to time, Shopify receives reports that certain pages are inaccessible to users in China. While we continue to work hard to track and analyze these issues and their possible causes, other Shopify merchants have had success in temporarily using compliant connectivity methods for accessing global content.
Our developers are looking into this issue and would like a few pieces of information from you, if you’re comfortable with sharing. Which Internet Service Provider (ISP) are you using, and what province or region of China are you in? This information helps our developers narrow down why the issue occurs.
Thank you again for working with us on this!