A customer placed an order (ORDER #1026) on a Shopify-based store but now encounters an “This store is unavailable” error message, preventing access to both the website and order tracking information.
Platform Response:
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Current Status:
I ordered an item in the following website. My order number is ORDER #1026.
https://todayshop2.myshopify.com
but now its showing the following error message.-
Something went wrong.
This store is unavailable..
I am even unable to view my order
What can I do?
Hey, @Isha611 Thanks for reaching out.
It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here.
Hey..thanks for the reply.. i can understand you just provide a platform. Although i am unable to track this particular store; let alone my order . i have tried everything. I just want to make sure it’s not a fraud company and that i have not lost my money. Since i am unable to connect to them, i amrraching out to you guys
For sure, @Isha611 . The FAQ page mentioned here will outline all of your potential options. Including filing a complaint against a store, and contacting your bank for potential next steps on recovery of funds.
Did It helped? I’m also stuck in a situation like this.
unable to access the link , please help
The exact same thing is happening to me as we speak. The order #1017 with The Moroccan Door shop was placed on 3/1/25 and no tracking or anything provided. Two responses to my many messages via Shop; now the store has vanished and chat disabled. Shop keep on telling me to reach out to them which I have done more times than I can count. I’m at my wits end. I’ve contacted my bank but that can take 45 days. I still feel
that Shop/ify need to take more responsibility and be more accountable
