Hi Team,
I ordered clothes in shopify. After making payment, I received the tracking link. Once I clicked that link, I am getting " this store is unavailable ".
Topic summary
A customer purchased clothing through a Shopify store and received a tracking link after payment. However, clicking the link now displays a “this store is unavailable” message, preventing order tracking.
Shopify’s Response:
- Clarified that Shopify is a hosting platform and doesn’t directly manage individual store orders or shipments
- Recommended the customer attempt to contact the merchant directly
Suggested Next Steps:
- If unable to reach the business, contact the bank or credit card company to dispute the charge and potentially retrieve funds
- Reference Shopify’s buyer FAQ for guidance on next steps based on order status
Current Status: The issue remains unresolved, with the store’s unavailability raising concerns about the legitimacy of the purchase and order fulfillment.
Hey @kriya10 .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves.
In this case, if you are unable to get in touch with the business that you have made the purchase from, my suggestion is to speak to your bank or credit card company. They should have processes aimed to retrieve your funds for the online purchase.
We do have a buyer FAQ: about your order which provides the next steps depending on the status of your order.
Let me know if you have any questions.