I am Greeshma from India. I placed an order on 23rd April 2023 for a dress that costs Rs.298 through the site: https://clothing-store94.myshopify.com/, The site showed shipment within 6-8 days. I even made the payment online. Till now I have not received any confirmation email or any sms notification about the order. I visited the site to track my order, but the link shows this store is unavailable. Please help me with the request. How can I track my request or request for re-fund. The only proof I have now is the Bank transaction id for the payment that I made.
Hi @Gree1987
Sorry to hear about your situation, I would advise contacting Shopify support at https://www.shopify.com/legal/report-aup-violation & select “Non-delivery of Product”
This is the only URL that I have: https://clothing-store94.myshopify.com/75417190714/checkouts/6c370b0d3afe2cf8745660945d9adf71
I have not received any confirmation email from the store.
Hi there, @Gree1987 .
I can definitely understand you’re feeling, it is so disappointing when this happens with online shopping. As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order.
If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. They will have access to transaction information, and can help you to recover funds. If you feel concerned this store may present a threat of fraud, you can use our “Report a merchant” function here. Thank you!