I have been having trouble the past few days trying to access my website. I can use the shopify app and access the backend just fine; it’s whenever I try to go to google or online and just get on the site itself. It goes in and out; sometimes I can access it and sometimes I cannot. My customers are experiencing the same thing. I contacted a shopify expert yesterday through the chat system and he or she said everything was fine and it looked good from their end. It is also effecting my ability to send invoices because my customers have to access my website in order to be able to pay.
Hi, @thebrokenlevee .
Welcome to the Shopify Community.
It sounds like the issue may be local to your device/network. As you mentioned the Expert was able to access your website.
To gather a bit more insight, could you provide information on the following:
- What device and browser are you using to access your website?
- Could you share a link to your website, so we can try to replicate the issue?
- Please share a screenshot or video example of what happens when navigating to your website.
- Does this issue only happen when going to Google and searching your website?
- If possible, could you also gather what steps customers are taking to receive this error?
By providing more information surrounding the issue, I can troubleshoot effectively and take a closer look.